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| Location: |
Mumbai,
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Maharashtra,
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| Salary: |
Rs.120000-Rs 216000 |
| Company: |
QuantumPages Technologies Pvt. Ltd. |
| Job type: |
Long-term Contract, |
| Date posted: |
August 20th, 2010 |
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Position: Technical Support Executive
Job Description:
Responsibilities
Troubleshooting, resolving all Technical issues related to our software and the range of Products and Services it provisions.
Interacting with clients via. Live chat, Web-based systems, online forums and Telephone to resolve their problems and gather feedback.
Testing & Analysis of all products & services.
Identifying any bugs/issues in the system and assisting in their resolution.
Recording, tracking and reporting problem activity.
Building Strategies to improve efficiency, profitability and quality of service.
Reviewing existing Product/Feature documentation; publish documentation in internal Knowledge bases.
Candidate Profile:
2-3 years in Customer Service or similar capacity, preferably on an IT platform
Educational Qualifications
Graduate from any stream.
Any Engineering or BSc (IT or Computers) preferred.
Technical skills (Minimum required)
Networking basics.
DNS basics.
Basic Linux/Windows Servers administration skills.
Knowledge about Apache, IIS web servers, Tomcat.
Knowledge about Pureftpd, IIS FTP servers.
Knowledge about IIS SMTP, Sendmail, exim, postfix mail servers, Smartermail and other mail servers.
Knowledge about FTP/HTTP/SMTP/POP/IMAP protocols.
Prior experience with web/mail hosting support.
Troubleshooting ASP/PHP/ASP.NET server side scripts.
Mail clients POP/IMAP/SMTP configuration and troubleshooting.
Basic SQL skills & understanding of any RDBMS (MySQL/MS-SQL/PostgreSQL).
Excellent understanding of DNS, DHCP, TCP/IP, Ethernet protocols
Knowledge of various Linux Editors like vi, Nano, Pico etc.
Knowledge of various linux and power shell commands.
Thorough exposure to control panels like Cpanel/WHM, Parallels Plesk, Hosting Controller etc.
Knowledge in Virtualization technologies like XEN, Parallels Virtuozzo, HyperVM etc.
Basic knowledge of PHP, Perl, ASP and ASP.NET will be an added advantage.
Through understanding of File Systems like NTFS, EXT3 and diagnose/troubleshoot file system issues
Client Details:
QuantumPages is one of the fastest growing company for web related services. QuantumPages provide Web Hosting, Security Solutions, web service automation software and a lot more...
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| Contact: |
Dipti Menon ( jobs@quantumpages.com) |
| Reference: |
NB |
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