Knowledge Hut

Responsibilities:

- Oversee client service representative groups and make sure clients receive instant service.

- They have to communicate with the clients through phones, internet, fax, mails or meet them personally to discuss customer problems.

- While interacting with customers the CRM makes sure that they follow the organization’s protocols.

- Manage all customer requirements and queries and solve their problems swiftly.

- Making sure the customer information is accurate and also supervises payment dispensing.