iREC Solutions

1. Basic Objective – Deliver Technical Support to customers over Phone / Remote troubleshooting and chat support.

• Provide Voice and chat based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
• This can be related to any computer/peripherals/networking related issues.
• They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.

Job Requires:

Basic knowledge of computers, laptops, operating systems and computer hardware
Good working knowledge of the Internet
Advance troubleshooting skills for at least one of the following:

For the post of Technical Support Associate ( L1 )as a team leader

- Sourcing of candidates using all the channels namely Portal/Referral/Campus/Direct/Vendor
- Screening resumes as per hiring criteria
- Receiving and Making calls to candidates for telephonic interview
- Ensuring and analyses Quality of hires
- Line up the candidates as per given schedule
- Take feedback from candidate as well as company side .
- Creating reports on weekly monthly and need basis
- Responsible until joining of candidate
- Ensure that the data of rejected candidates is also handed over to MIS person

- Sourcing of candidates using all the channels namely Portal/Referral/Campus/Direct/Vendor
- Screening resumes as per hiring criteria
- Receiving and Making calls to candidates for telephonic interview
- Ensuring and analyses Quality of hires
- Line up the candidates as per given schedule
- Take feedback from candidate as well as company side .
- Creating reports on weekly monthly and need basis
- Responsible until joining of candidate
- Ensure that the data of rejected candidates is also handed over to MIS person

Job Profile
-Screening resumes as per hiring criteria
-Ensuring and analyses Quality of hires
-Line up the candidates as per given schedule
-Take feedback from candidate as well as company side
-Ensure that the data of rejected candidates is also handed over to MIS person
Creating reports on weekly monthly and need basis

Desired Candidate Profile
Candidate must have PC + Net Connection at home.
- Good Communication skills.
- Good convincing Power.
- Positive attitude
- Good network area.
- Knowledge in HR Field.
send ur cv to fhr@irecsolutions.com

Want to see urself in the field of

“ HR ”

Then what are you waiting for come & join

iREC

Institute of Re - defining Educational Courses

where HR Professionals are giving HR online training

You can earn upto 15k to 20k per month during your training

To know more about the program and for more benefits contact us at the mentioned address.
Contact us today to discover a bright future in any field.
With Regards,
iREC Solutions
3H- 105 Bp, 1st Floor
N.I.T. Faridabad
9899444102,0129-4053679